Returns & Refunds
Returns & Refund Policy — Select Sauna LLC
Last updated: July 2026
We want you to feel completely confident buying a sauna from Select Sauna LLC. If something isn’t right, here’s exactly how our returns process works — no runaround, no guessing.
Return Window
You may request a return within 30 days of the delivery date.
- Returns requested after 30 days will not be accepted, except in cases of manufacturer defect covered under warranty.
Condition for Return
To be eligible for a return:
- The item must be unused, uninstalled, and in its original condition.
- All original packaging, crates, hardware, and manuals must be included.
- Products that show signs of assembly, installation, or use are not eligible for a standard return (defective items are handled separately — see below).
Damaged or Defective Items
If your sauna arrives damaged or with a manufacturing defect:
- Contact us within 48 hours of delivery with photos of the damage or defect.
- We will arrange a free replacement, repair, or full refund at no cost to you — including return shipping, where applicable.
How to Start a Return
- Contact our customer support team to request a Return Authorization.
- Once approved, we’ll provide return shipping instructions and, if applicable, a prepaid shipping label.
- Pack the item securely in its original packaging.
- Once we receive and inspect the returned item, your refund will be processed.
Returns sent back without prior authorization may experience processing delays.
Return Shipping Costs
- Defective, damaged, or incorrect items: Return shipping is free — we cover the full cost.
- Standard returns (change of mind, no longer needed): A return shipping fee applies, deducted from your refund, to cover freight carrier pickup of large items. You will be told the exact cost before you ship anything back.
Restocking Fee
- Standard returns (non-defective).
- No restocking fee applies to defective, damaged, or incorrect items.
Refunds
- Once your return is received and inspected, refunds are processed within 2–5 business days.
- Refunds are issued to your original payment method.
- You will receive an email confirmation once your refund has been issued.
Exchanges
If you’d prefer a different model or size rather than a refund, let us know when requesting your return — we’re happy to arrange an exchange, subject to the same condition and timeline requirements above.
Order Cancellations
- Orders may be canceled free of charge any time before the item ships.
- Once an order has shipped, standard return terms (above) apply instead of cancellation.
Non-Returnable Items
Certain items may be marked as final sale (for example, clearance or custom-built units). These will be clearly labeled as such on the product page prior to purchase.
Contact Us
Questions about a return, refund, or exchange? Reach out to our customer support team through the contact information listed on our Site, and we’ll walk you through it.
Review our return windows, restocking terms and how to start a return. Questions? Call/Text +1 (307) 485-0976.